Refund policy

Got it — you want a strict no-return policy with mandatory unboxing video proof. Here’s a clean, professional version you can directly use for TheDecorDen:

Return & Refund Policy – TheDecorDen

At TheDecorDen, all products are carefully checked and packed before shipping. Please read our policy carefully before placing an order.

1. No Return Policy

  • We follow a strict NO RETURN policy.

  • Once an order is delivered, it cannot be returned or exchanged under any circumstances.

2. Damaged / Incorrect Product (Important)

We only offer replacement/refund in case of:

  • Damaged product

  • Wrong product received

Mandatory Condition:

  • A clear unboxing video is required as proof

  • The video must:

    • Start before opening the package

    • Clearly show the sealed package

    • Capture the entire unboxing process without cuts

⚠️ No video = No claim will be accepted

3. Claim Timeframe

  • You must report the issue within 24 hours of delivery

  • Send:

    • Unboxing video

    • Order ID

    • Clear images of the issue

4. Resolution

After verification, we will:

  • Provide a replacement OR

  • Issue a refund (if replacement not available)

5. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order

  • Once shipped, orders cannot be cancelled

6. Contact Us

For any issues, reach out to:

  • 📧 Email: thedecorden.in@gmail.com

  • 📱 WhatsApp: (your number)

7. Final Note

TheDecorDen reserves the right to reject any claim if:

  • Proper unboxing video is not provided

  • Claim is raised after 24 hours

  • Product is found used or tampered